Professional-Grade Customization, For Everyone. Precision in Delivery, Clarity in Policy.
At Dip Your Cars, we serve a global community of DIY enthusiasts, professional detailers, and creative auto customizers. Our policies are designed with the same precision and reliability you expect from our HyperDip Aerosols, Body Armor Kits, and Application Tools. Whether you’re working on a full AutoFlex project or a quick touch-up with our Aerosol Collections, we ensure your experience is seamless from order to delivery—and beyond, if needed.
Shipping Information
We ship globally (excluding some remote areas and parts of Asia). Our goal is to get your professional-grade materials to you efficiently and securely.
Order Processing & Delivery Timelines
Order Processing: 1-2 business days after payment confirmation.
| Shipping Method | Cost | Carrier | Estimated Delivery Time (After Shipping) | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | DHL or FedEx | 10-15 business days | Faster delivery for time-sensitive projects like Car Kits or Dip Armorâ„¢ Kit installations. |
| Free Shipping | FREE on orders over $50 | EMS | 15-25 business days | Budget-friendly option for larger orders like Aerosol Collections, Colorshift Pearls, or Car Wash & Aftercare supplies. |
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking information will be provided once your order ships.
Returns & Exchanges: Our Commitment to Satisfaction
We stand behind our products. However, we understand that sometimes a product might not be the perfect fit for your vision. Our policy is built for transparency and ease, mirroring the control you get with our Masking Materials and Finishing Discs.
Policy Overview
- Return Window: 15 days from the delivery date.
- Condition: Items must be unused, unopened, and in original packaging.
- Authorization Required: All returns require a Return Merchandise Authorization (RMA) number.
- Original Shipping Costs: Non-refundable.
The Return & Exchange Process: A 4-Step Guide
Just like following our application instructions, our return process is straightforward.
Contact our support team at [email protected] within 15 days of receiving your order. Provide your order number and reason for return/exchange.
We will email you a unique RMA number and detailed return shipping instructions. Returns sent without an RMA cannot be processed.
Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or the RMA email. Ship to our fulfillment center: Dip Your Cars, 4529 Dawson Drive, Louisville, US 40202.
Our team inspects returned items within 3-5 business days of receipt. Upon approval, your exchange is processed immediately, or your refund is initiated.
Need to Draft Your Request?
Use this template to contact us at [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Dip Your Cars Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Product(s) to Return: [e.g., HyperDip Aerosol – Gloss Black, 1 can] Reason for Return/Exchange: [e.g., Wrong color selected] Please send me the RMA number and return instructions.
Thank you,
[Your Name]
Refunds: Timing & Method
We handle refunds with the security you expect.
- Timing: Processed within 5-10 business days after we receive and approve your return.
- Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your bank/provider.
- Shipping Costs: Original shipping fees (e.g., the $12.95 Standard fee) are non-refundable. For exchanges, we cover standard shipping for the replacement.
âš Important: Non-Returnable Items (FINAL SALE)
To ensure safety, quality, and compliance, the following items cannot be returned or exchanged:
- SAFETY Opened or Used Aerosol Products: This includes any Aerosol Collections, Aerosol Primers, HyperDip Aerosols, Luna One Aerosols, and ColorShifting Paints. Due to chemical regulations, once the seal is broken, they cannot be resold.
- CUSTOM Custom or Mixed Products: Any product custom-mixed to your specs, such as specific Colorshift Pearls blends or tailored Micro Flakes combinations.
- HYGIENE Opened Application Tools & Consumables: Opened packages of Finishing Discs, used Application Tools, or Masking Materials that are no longer in sterile, resalable condition.
Pro Tip: Unsure about a color or product? Consider ordering our smaller Car Kits or sampling our Aerosol Collections before committing to a large project like a full Dip Armorâ„¢ Kit.
Exchanges & Damaged/Incorrect Items
Exchanges: Need a different Holographic film or a larger Car Wash & Aftercare kit? Follow the standard return process, clearly stating the item you wish to exchange for. We ship the new item once the return is approved.
Damaged or Incorrect Items: If your Body Armor Kit or Accessories arrive damaged, or you received the wrong item, contact us immediately at [email protected] with photos. We will arrange a prepaid return label and expedite a replacement at no cost.
Need Help? Contact Our Crew
We’re here to help you achieve a flawless result, from product selection to project completion.
Email: [email protected]
Address: Dip Your Cars, 4529 Dawson Drive, Louisville, US 40202
Response Time: We aim to respond within 24-48 hours.
Professional-grade customization, for everyone.