Welcome to the Dip Your Cars FAQ! We’re here to help you get the most out of your DIY automotive customization journey. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Our community-focused team is always ready to assist.

📦 Shipping & Delivery

Q1: Where do you ship, and how long does delivery take?

We proudly ship globally to garages, driveways, and workshops worldwide! Our mission is to make professional-grade customization accessible everywhere. However, due to complex logistics, we are currently unable to ship to a select number of remote regions and parts of Asia. The checkout system will automatically notify you if your address is outside our service area.

Delivery Options:
🚀 Standard Shipping: Carrier: DHL or FedEx | Delivery Time: 10–15 business days after dispatch | Cost: Flat rate of $12.95
🎁 Free Shipping: Available on orders over $50 | Carrier: EMS (Economy Mail Service) | Delivery Time: 15–25 business days after dispatch

*All orders are processed within 1–2 business days from our Louisville, Kentucky headquarters. Delivery times are estimates and may vary slightly based on destination customs processing. All packages are fully insured and trackable.

Q2: How can I track my order?

Once your order is dispatched, you’ll receive a tracking notification via email. You can use the provided tracking number to monitor your package’s journey right to your doorstep. If you haven’t received your tracking info within 3 business days, please check your spam folder or contact us at [email protected].

Q3: Do you offer expedited shipping?

Currently, we focus on providing reliable, fully-tracked standard and economy shipping options to keep costs fair and transparent for our global community of DIYers and professionals. We do not offer expedited shipping at this time.

💳 Payments & Pricing

Q4: What payment methods do you accept?

We accept all major credit cards and secure online payment methods to make your checkout smooth and secure: Visa, MasterCard, JCB, and PayPal.

Q5: Are there any hidden fees or taxes?

No hidden fees! Our pricing is transparent. The price you see at checkout is what you pay for the products and your chosen shipping. Please note that depending on your country’s regulations, you may be responsible for any applicable customs duties, taxes, or import fees, which are not included in our pricing or shipping costs.

🛠️ Products & Customization

Q6: What makes Dip Your Cars products unique for DIY projects?

Our products are engineered for the hands-on creator. We specialize in peelable, professional-grade finishes that offer a transformative look without the permanence of traditional paint. Key product lines include:

  • HyperDip Aerosols & Aerosol Collections: For easy, spray-on customization and touch-ups.
  • Body Armor Kits & Car Kits: Complete solutions for full vehicle wraps and protection.
  • Specialty Finishes: Like Colorshift Pearls, Holographic, and Micro Flakes for stunning, head-turning effects.
  • Supporting Products: From Aerosol Primers and Application Tools to Finishing Discs and Car Wash & Aftercare.

Whether you’re a first-time DIYer or a seasoned pro, our products are designed to deliver premium results in your own garage.

Q7: How do I choose the right product for my project?

We recommend browsing our kits (like Body Armor Kits or Car Kits) for complete projects, as they include everything you need. For smaller jobs or testing, our Aerosol Collections or single HyperDip Aerosols are perfect. Need advice? Email our team! We love helping enthusiasts plan their perfect customization.

↩️ Returns & Refunds

Q8: What is your return policy?

Confidence is key in DIY. If any product doesn’t meet your expectations, you have 15 days from the date of receipt to initiate a return. Please contact our support team at [email protected] to start the process. Some conditions apply (e.g., products must be unopened and in original packaging). For full details, please see our Return Policy.

Q9: What if my order arrives damaged or is incorrect?

We’re sorry to hear that! All our shipments are insured. Please contact us immediately at [email protected] with your order number and photos of the damaged/incorrect items. We’ll quickly arrange a replacement or refund.

🔐 Account & Orders

Q10: How do I change or cancel my order?

We process orders quickly to get you your products on time! If you need to change or cancel your order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t yet been processed for shipping (within 1-2 business days).

Still Have Questions?

Our community-focused team is here to help with tracking updates, shipping quotes, product advice, or any other questions.

Dip Your Cars
4529 Dawson Drive, Louisville, US 40202
Email: [email protected]

Professional-grade customization, for everyone.